FAQ2

GENERAL QUESTIONS:

ARE YOU QUALIFIED TO SELL PRESCRIPTION EYEGLASSES?

HOW CAN YOU OFFER SUCH LOW PRICES?

DO YOU HAVE A STORE THAT I CAN VISIT?

DO YOU ACCEPT INSURANCE?

HOW DO I SIGN UP FOR SPECIAL PROMOTIONS AND DISCOUNTS?

HOW DO I REDEEM PROMOTION AND DISCOUNT CODES?

HOW DO I REDEEM AN ONLINE GIFT CERTIFICATE?

ABOUT PRESCRIPTION:

DO I NEED TO GET A PRESCRIPTION FOR GLASSES?

HOW DO I GET MY PRESCRIPTION TO YOU?

I'M NOT SO SURE HOW TO ENTER MY PRESCRIPTION -CAN I EMAIL OR FAX IT TO YOU?

I CAN'T READ MY PRESCRIPTION! CAN YOU FIGURE OUT THE HANDWRITING?

DOES MY CONTACT LENS PRESCRIPTION WORK FOR GLASSES, TOO?

IS THERE A MAXIMUM PRESCRIPTION STRENGTH?

CAN I ORDER FRAMES WITHOUT PRESCRIPTION LENSES?

WHAT IS PD AND HOW DO I MEASURE IT?

GENERAL QUESTIONS:

ARE YOU QUALIFIED TO SELL PRESCRIPTION EYEGLASSES?

Of course we are.  See.Saw.Seen Eyewear is founded by an optometrist with more than fifteen years of optical expertise in the United States and abroad.  Our frames are hand-picked with meticulous quality control. Our lenses are customized in a certified optical laboratory.  Our optical staff members verify your prescription and your eyeglasses are fully customized to your specific needs.

 

HOW CAN YOU OFFER SUCH LOW PRICES?

We source the best frames wholesale and sell them at reasonable prices.   Just like your favorite boutique stores, we don’t have to deal with the middle men of the major brands and optical chains. Our goal is to provide the best eyewear at the most affordable price to everyone.

 

DO YOU HAVE A STORE THAT I CAN VISIT?

We are an on-line company.  We don’t have a traditional storefront at this time.

   

DO YOU ACCEPT INSURANCE?

Every vision plan is different.  We suggest that you contact your insurance provider to find out how you can get reimbursed for your eyeglasses. We will gladly provide you with a receipt to submit to your insurance company.  Note that prescription glasses and sunglasses are considered medical devices that are usually covered under most flexible spending (FSA) accounts. Every plan is different, so we recommend that you contact your Human Resources Department for more information.

 

HOW DO I SIGN UP FOR SPECIAL PROMOTIONS AND DISCOUNTS?

There are several ways to be informed about our special deals.  Subscribe to our mailing list.  Like us on Facebook.  Follow us on twitter. Call or email us.

 

HOW DO I REDEEM PROMOTION AND DISCOUNT CODES?

Enter your promotion or discount code at checkout and the price will automatically adjust.

 

HOW DO I REDEEM AN ONLINE GIFT CERTIFICATE?

Enter the gift certificate code at checkout and the price will automatically adjust.

ABOUT PRESCRIPTION:

DO I NEED TO GET A PRESCRIPTION FOR GLASSES?

You need a valid prescription only if you plan to get prescriptive glasses and sunglasses. That means you do not need a prescription for plano (non-prescriptive) glasses and sunglasses. The prescription must be current, which is usually two years within the date of your most recent eye exam. Consult your optometrist if you don't have a valid prescription.

 

HOW DO I GET MY PRESCRIPTION TO YOU?

You can provide us your prescription by:

  1. Filling out the order form at Check Out
  2. Emailing or faxing a copy to us (info@seesawseeneeyewear.com / 1-415-795-4700)
  3. Giving us your optometrist's information so we can contact them for you. Please note that some practitioner's office may require you to sign an authorization release form.

Upon receiving your order, we are required legally to verify your prescription with your eye care practitioner if your prescription eyeglasses are shipped to the states of AK, AL, AZ, CA, CT, FL, GA, KY, MA, NC, NJ, NV, NY, OH, RI, SC, TN, VT, and WA.

 

I'M NOT SO SURE HOW TO ENTER MY PRESCRIPTION - CAN I EMAIL OR FAX IT TO YOU?

Of course you can. Email us info@seesawseeneyewear.com or fax to 1-415-795-4700. Please make sure to include your order number, which can be found in the order confirmation email sent to you.

   

I CAN'T READ MY PRESCRIPTION! CAN YOU FIGURE OUT THE HANDWRITING?

Don't worry. Just email or fax us a copy and we will contact your optometrist's office to verify the prescription.

 

DOES MY CONTACT LENS PRESCRIPTION WORK FOR GLASSES, TOO?

No. Contact lenses prescriptions can be very different from your eyeglasses prescription. Because contact lenses are placed much closer to your eye than eyeglasses, the powers you need are different. Make sure you enter the prescription for your eyeglasses and NOT for contact lenses.

 

IS THERE A MAXIMUM PRESCRIPTION STRENGTH?

The sphere limit is from +4.00D to -12.00D. The cylinder limit is up to -2.00D. If you have a prescription that is beyond this range, we can still make the lenses for you with an extra charge. Please contact us for more information.

 

CAN I ORDER FRAMES WITHOUT PRESCRIPTION LENSES?

Absolutely. You can order frames with plano (non-prescription) polycarbonate lenses. You can also order the frames without any lenses and get a ten percent (10%) discount.

WHAT IS PD AND HOW DO I MEASURE IT?

PD stands for pupillary distance, which is the distance between your pupils. It is important to make sure your lenses are well-centered for your eyes to prevent unnecessary eyestrain. This is necessary only if you get prescription glasses or sunglasses. To measure your PD, consult your optometrist as they have special instrumentation to get an accurate reading.